Troon Rewards Frequently Asked Questions

1) How do I acquire points?
2) Can I receive points for food and beverage?
3) I paid for my guest's round, why did I only get points for myself?
4) How can I receive points for a visit that did not get registered to my Troon Rewards account?
5) Do Certificates expire?
6) What do the points go towards or what are the rewards?
7) How can I review my account?
8) How do I receive my certificates?
9) How many certificates are required for a free round of golf?
10) How do the status levels work?

Q: How do I acquire points?
To receive Troon Rewards points, you must present your Troon Rewards number at the time of check-in at the golf shop front counter in order to receive points for your own green fee and/or merchandise (pre-tax).

Q: Can I receive points for food and beverage?
Troon Rewards points may not be earned for purchases of food or beverages.

Q: I paid for my guest's round, why did I only get points for myself?
Troon Rewards is a program for individuals. As a member of Troon Rewards, you may earn points for your own green fees and/or merchandise (pre-tax) in the golf shop. Troon Rewards points may not be earned for purchases of food or beverages.

Q: How can I receive points for a visit that did not get registered to my Troon Rewards account?
If points are missing from your account, you may submit a copy of your receipt(s) by emailing rewards@troon.com or fax or mail to the appropriate Troon office below within 30 days of the original purchase date. Please allow up to 14 business days to process the request.

Troon Americas
Attn: Troon Rewards
15044 North Scottsdale Road
Suite 300
Scottsdale, Arizona 85254
USA
Phone: 888.876.6687
Fax: 480.477.0573
Troon International
Attn: Troon Rewards
PO Box 502618
Loft Building 1-B, Office 405
Dubai Media City, Dubai
United Arab Emirates
Phone: 971.4.367.1080
Fax: 971.4.367.2538

Q: Do Certificates expire?
Troon Rewards Certificates expire one year from the date of issue.

Q: What do the points go towards or what are the rewards?

The following 2 rewards/benefits are mutually exclusive. Use of one will not detract from the others.
1) Receive a Troon Rewards Certificate towards a free round of golf (restrictions apply) for every 500 points you earn
2) Earn a Status Level providing you with discounts of up to 20% off golf and/or merchandise in the golf shop

Q: How can I review my account?
Your Troon Rewards account and information is available only by login at www.TroonRewards.com. Your Troon Rewards ID and email address are required for login.

Q: How do I receive my certificates?
When you have earned 500 points a certificate will be added to your account. You can login to your account at www.TroonRewards.com to view your certificates, which are valid towards free rounds of golf. Troon Rewards Certificates are paperless, so simply book your round according to the terms listed on the certificates page and when you arrive at the club, let them know you would like to use your certificate(s). They will redeem the ones with the closest expiration and they will be removed from your account. Certificates expire one year from the date of issue.

Q: How many certificates are required for a free round of golf?
Certificate requirements vary based on the season and the course you are playing. Please see the Terms & Conditions for full details.

Q: How do the status levels work?
Status levels are based on the number of Troon Rewards points accumulated within a calendar year. Once you have achieved a status level, you will receive the associated discount on your next purchase. You will retain your status level for the remainder of the calendar year in which it is achieved through the end of the next calendar year.

2,000 points/year = Silver status & 10% discount (1,000 points in Australia)
4,000 points/year = Gold status & 15% discount (2,000 points in Australia)
8,000 points/year = Platinum status & 20% discount (4,000 points in Australia)