Where and how does Troon add value for both its owners and its customers?
Troon adds value in so many ways for ownership from the Troon Revenue tools and marketing which drives business from our key markets in USA to the expertise and resources on offer for all segments of the club business to savings on procurement, in fact we shall shortly be receiving a new cart fleet and with Troon best pricing was a significant saving for our ownership.
How do you instill best practice across a facility?
For me here at Palmilla Golf Club, communication is key and with communication it is essential to set clear goals and expectations, although my Spanish is improving day by day use of imagery and presentations are extremely efficient in communicating to our 68 associates we have at the club.
Lloyd, Troon continues to grow within emerging markets whereby definition there will be a shortage of suitable local staff. In your new role how will you train local people to take on new positions?
Here at Palmilla all the associates other than me are local (Mexican). The associates here are extremely ambitious and feel a great sense of pride in the work they do. As a leader I feel it is essential that all associates are given a platform to grow should they wish, our ownership Kerzner provide fantastic opportunities for our associates to cross train in other areas in the hotel as well as committing all associates to attend at least 4 hours of class room learning per month there is great opportunity to grow skillset and progress to new positions.
What are Troon doing to help stimulate the growth of the game in Mexico?
With the Troon footprint in Mexico being positioned in the two most in demand destinations, Cancun and Los Cabos, naturally as the clubs continue to thrive from post pandemic tourism footfall, our properties are increasing the emphasis on engaging with local communities to help grow the game of golf. Also with successful role models such as Abraham Ancer inside world top 25 this will set a benchmark for success for Mexicans to follow.