You have moved into the role of General Manager. That entails a lot of responsibility, correct?
Yes, this is my first opportunity as General Manager, and so far I have learned a great deal of many new operational aspects such as Food & Beverage and Racquet sports. I have really loved the new learning opportunities and taking my golf-focused skillset and applying to more aspects of the operation.
How does Troon continue to remain relevant?
Troon continues to lead the way in so many areas. Our loyalty program (Troon Rewards) is the largest reward program of its kind in golf and keeps getting better with more and more facilities around the world. Additionally, through new golf businesses we are growing the game particularly with off course entertainment. More and more guests are looking for new ways to experience the golf club through non traditional methods. For example, at Princeville Makai Golf Club we have created the Mauka Disc Golf Course that appeals to a new audience and drives new guests to our facility.
Are you able to in a few sentences to distill the Troon ethos?
Troon has really developed a culture of caring and kindness. This resonates throughout the facilities and is showcased through our associates to our guests. We truly care for our guests, because we are passionate about the game of golf and creating lifelong memories at our facilities.
What environmentally sustainability practices does Troon prioritize?
Whether its golf course development or operations sustainability is on the forefront of what we do. We look at new ways of developing courses that will consume fewer fertilizers, chemicals and less water. Operationally we look at ways we can be better stewards of the land by reducing single use plastic, and using renewable packaging. At Princeville Makai Golf Club, we take it a step further, by educating our guests about the local ecosystem through our sunset tours and how vital we as a golf club we are to protecting endangered local species of plants and wildlife.