Customer Service – True Club Solutions

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The service experience extended to members and guests is paramount to the long-term growth and sustainability of any business – and many times it can be delivered at no additional cost. TCS evaluates the customer experience through property audits, surveys and benchmark analyses. Our team works with on-site personnel and management in the development of measurable metrics that allow our clients to objectively monitor and manage how they are taking care of their customers. This lets them use real data to initiate corrections and chart a successful and sustainable future. TCS can also be utilized to perform “secret shopping” engagements to get a real understanding of how your club or facility treats members and guests in everyday situations.

Phase 1 – Initial Due Diligence, Work Product, and Delivery
Phase 2 – Optional Extended Services to Offer Guidance on Phase 1 Work (6-month minimum)

All TCS pricing based on customized project scope.

Evaluation Focus:

Overall Facility Guest Service Arrival and Departure
Golf Shop
Practice Facility
On-Course Service
Golf Course Maintenance
Food and Beverage
Detailed Recommendations for Improvement

More TCS Services

TCS performs a full audit and evaluation of our clients’ current sales, marketing and communication tools and processes. TCS then combines the results of this audit with our proven sales and marketing strategies to develop a successful game plan moving forward.

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Let True Club Solutions provide "Concierge Marketing Services." Our hospitality centric team of marketing, digital, public relations professionals will help you create unique strategies, tactical plans and ultimately execute your with precision - driving results and revenues.

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TCS facilitates the work that helps to reveal the "why" behind what makes a club unique in its market. All to often, a club simply sells features that are directly comparable to their competition. With a definitive "why" in hand, TCS will recommend the best messaging and mediums to communicate your story to members, guests, and prospects.

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Powered by the agronomic excellence of Troon, TCS has proven that quality turf conditions can be obtained in an efficient manner. Our team is fluent in the language of agronomy and will provide the objective information necessary for Boards and Owners to make informed decisions concerning course conditions, capital improvements and the large scale expenses that affect their golf courses.

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Does the retail operation at your club feel like a vibrant representation of the facility or merely a dated afterthought? Most clubs no longer make retail a priority because many times they are ill-equipped to make it anything more than a necessity of the overall operation.

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It’s not just about golf anymore… the best memories are made with good friends over great food. As the food and beverage experience has become a primary attractor for both club members and resort/daily fee players, overlooking this key element can cost every facility in terms of attraction, retention and revenues.

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In the process of executing capital improvements, many times facilities overlook the all-important steps of determining the operational functionality of what they are building and whether or not it’s being done as efficiently as possible.

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Regardless of the size of the golf course redesign or reconstruction project, it can be a daunting and complex task to coordinate all the associated vendors, agencies, procedures and timelines involved. With the TCS in-house golf course development team, our clients have a proven industry professional managing each component of the project.

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Without reliable financial data, it becomes impossible for clubs and facilities to mitigate risk, identify areas of financial improvement or plan for proactive corrective strategies. Instead, what is created is an environment of mistrust, frustration and ineffective time and resource management.

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Technological advances over the last decade have been pronounced, and the pace is only accelerating. Many times operators feel like they are lost trying to keep up, when in reality this is a race that shouldn’t be ran alone. TCS performs full technology audits on behalf of our clients with the goal of identifying systems that are inefficient, out of date or underperforming.

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Compliance regulations and mandates have never been greater in the club and hospitality industry. The fines for noncompliance in areas such as chemical and fertilizer handling, food and beverage preparation and storage, pool maintenance, day care certifications, and more can cost clubs and facilities thousands of dollars and, in worse cases, force it to close its doors.

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As part of our annual engagements, TCS offers our clients the ability to take advantage of Troon's buying power when it comes to new purchases surrounding equipment, operational supplies and retail products. Depending on the scope, the savings garnered through these programs many times more than pays for the cost of our services.

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