Scottsdale, Ariz. – Troon Golf,® the leader in upscale golf course management, development and marketing is pleased to recognize the following individuals and facilities for outstanding performance in 2009. Winners were announced at the 2010 Troon Golf Management Conference, which recently took place in Scottsdale, Ariz. January 18-20. Congratulations to the following award winners:
“FACILITY OF THE YEAR”
Colonial Country Club, Florida
This facility ranked among the top five in the company’s associate satisfaction scores and increased revenue and gross operating profit significantly compared to prior year. The associates at the club have truly gone above and beyond in delivering the Troon Golf Experience to the community and its residents. Finalists for the award included El Macero Country Club and Whirlwind Golf Club at Wild Horse Pass.
“GENERAL MANAGER OF THE YEAR”
Steven Backman, El Macero Country Club, California
Steven oversaw a major revenue growth at El Macero Country Club while drastically reducing expenses and increasing member satisfaction scores. He has created a totally positive management environment that has played a major role in the incredible turnaround of the club. Finalists for the award included Lon Grundy from Troon North Golf Club and Marty Hoeffken from Whirlwind Golf Club at Wild Horse Pass.
“SUPERINTENDENT OF THE YEAR”
Phil Beal, Twin Creeks Golf & Country Club, Australia
Phil has the unique ability to maintain the highest quality course conditions while keeping expenses down. His cost management expertise, people skills, equipment maintenance and work ethic are second to none. The result is a golf course standard that exceeds expectations and attracts widespread acclaim. Finalists for the award included Dustin Strickland from El Macero Country Club and Ross Laubsher from Entrada at Snow Canyon Country Club.
“MOST IMPROVED FACILITY OF THE YEAR”
BallenIsles Country Club, Florida
This award is given only to properties demonstrating a true “success story” and BallenIsles saw improvements across nearly every department. Communication at the club has been significantly improved, as well as the satisfaction levels of members, associates and board members. Conditions of the golf course saw a major increase in quality, along with the operations of the tennis facility and the food & beverage experience. Finalists for the award included Forest Dunes Golf Club and Entrada at Snow Canyon Country Club.
“FACILITY NEWCOMER OF THE YEAR”
Indian Wells Golf Resort, California
Indian Wells features a highly decorated golf facility that has received six nationally recognized accolades since June 2009. Since joining the Troon Golf family, Indian Wells has increased green fee revenues 31 percent and total revenues 15 percent compared to prior year. The course has seen a seven percent increase in rounds to budget, as well as major improvements in food & beverage with two full menu revisions. Finalists for the award included Bahia Beach Resort & Golf Club and Red Ledges Golf Club.
“TURNAROUND FACILITY OF THE YEAR”
St. James Plantation, North Carolina
St. James Plantation had an exceptional year, marked by impressive financial turnarounds. The facility experienced a major increase in gross operating profit in 2009. This accomplishment involved the entire staff implementing expense improvement processes, which were accomplished while raising membership satisfaction scores. Finalists for the award included Southern Dunes Golf Club and The St. Joe Properties (Camp Creek Golf Club, Shark’s Tooth Golf Club and WaterSound Beach Club).
“ASSOCIATE OF THE YEAR”
Penny Metcalf, Talking Stick Golf Club, Arizona
Penny provides an unparalleled experience at Talking Stick Golf Club through personalized service, consistency and uncompromising attention to detail. She is a true leader who has earned respect and admiration from those she works with and never stops thinking of new and creative ways to be more efficient. Finalists for the award included Keriann Martin, The Peninsula Golf & Country Club; Meg Phillips, Moon Valley Country Club; Wilson Patel, The Els Club; Hilary Sharp, Entrada at Snow Canyon Country Club.
“FIELD SUPPORT ASSOCIATE OF THE YEAR”
Peggy Hamm, Corporate Office, Arizona
Peggy Hamm joined Troon Golf in 2006 and has consistently been an invaluable contributor ever since. She demonstrates an impressive work ethic and is always focused on continues improvement. Her professionalism and dedication to the field make her the ideal associate for this award. Finalists included Stephanie Edwards and Guy Sugden.
“W.I.T.S” (WALK IN THEIR SHOES) AWARD
Clinton Southorn, Saadiyat Beach Golf Club, U.A.E. and Brad Hines, Agalarov Estates, Russia
The “W.I.T.S” Award was created to recognize those who overcome hardships and exceed at promoting the Troon Golf brand and operating philosophy under challenging conditions. Both Clinton and Brad have overcome many obstacles during their careers with Troon Golf, particularly in 2009. They work tirelessly at their jobs and are never afraid to take on challenging assignments.
“AWARD OF EXCELLENCE”
Paul Hadreas, Corporate Office, Arizona
The Award of Excellence is not given every year and is chosen by the executive committee only on the most deserved occasion. Paul is the ideal recipient for this award. He demonstrates a passion for dedication and quality like no other, helps provide unparalleled experiences worldwide, and constantly strives to exceed clients’ expectations.
“TROON GOLF ROCK STARS”
Several evaluation surveys revealed the following top performers in areas of leadership, member and guest satisfaction, and overall performance.
The Peninsula Golf & Country Club, Delaware – Member Satisfaction
Forest Dunes Golf Club, Michigan – Guest Satisfaction
The Club at Savannah Harbor, Georgia – Associate Satisfaction
The Westin Mission Hills Resort & Spa, California; Colonial Country Club, Florida; Whirlwind Golf Club at Wild Horse Pass, Arizona; Sarasota National Golf Club, Florida; Giants Ridge Golf & Ski Resort, Minnesota – Owner Satisfaction
Lake of Isles, Connecticut – Self Audit Compliance (Daily-Fee)
Shark’s Tooth Golf Club, Florida – Self Audit Compliance (Private)
Camp Creek Golf Club, Florida – Sales Improvement
Ocean Edge Resort & Spa, Massachusetts – Membership Sales
Whirlwind Golf Club, Arizona – Troon Rewards Signups
Greg Kinney, The Revere Golf Club – Leads
“Troon Golf employs many of the brightest and most talented professionals in the golf industry,” stated Hud Hinton, president and CEO, Troon Golf. “It is our privilege to honor the ‘best of the best’ for consistently going above and beyond to deliver the Troon Golf Experience.”
Headquartered in Scottsdale, Ariz., Troon Golf is the world’s largest golf management company, overseeing operations at properties located in 31 states and 26 countries. Additionally, 39 Troon Golf facilities enjoy a Top 100 ranking by national or international publications. Troon Golf properties include Oneida Golf and Country Club , Green Bay, Wis.; Troon North Golf Club , Scottsdale, Ariz.; The Golf Club at Equinox, Manchester Village, Vt.; Classic Club , Palm Desert, Calif.; One&Only Ocean Club , Paradise Island, Bahamas; and The Grove, London, England.