Club & Resort Business Magazine, April 2014
This made all the difference, Club Members Claudette Halpern and Miles Weigold say, as part of a change in attitude that they saw from the moment Troon came on board. "The most important thing for me were the steps they [Troon] took to instill a positive future for The Gallery," says Halpern. "It was clear right from day one that they wanted the members to be proud of their club and to take an active role in helping it get back to where it had been." The staff is always available now, Weigold says. "The change is palpable," he says. "Not only do they listen to the members, they also take both proactive and reactive steps when and where they are necessary." [Read Full Article]
"Troon Golf is the ultimate golf course management company. Troon Golf has exceeded our expectations in every facet- operations, agronomy, financial and marketing. Their efforts have enabled us to offer our guests a first class golf course and experience. More importantly, they have been terrific to work with. Troon Golf's understanding of all aspects of golf course management is unparalleled. The depth and experience of Troon's personnel has proved to be a tremendous benefit to us. Without hesitation, I highly recommend Troon Golf for any golf operation- daily fee, resort or private."
-Pat Kendall, Client at Makai Golf Club at Princeville
Comments made during the Golf Channel's coverage of the 2012 Hyundai Tournament of Champions at Kapalua celebrating Troon's expertise in agronomy and course conditions.
"Let me give you a thumbnail update of El Macero CC after 1 year:
1. Our course is in much better condition.
2. We are saving about $20,000 a month in expenses compared to last year.
3. Our management (all replaced at our choice over the last year) is much better.
4. Our employees are much more cordial and friendly.
5. We are saving just in "food and beverage" (compared to last year) enough to pay for two Troon Golf management fees.
6. Our recent survey found that 96% of our members thought Troon was doing a good job.
7. We have added 31 proprietary members and 19 social members this year. One of our best years ever. Especially in a recessionary year.
One of the easiest years ever for a club board, and especially a Club President."
-Bill Kidd, Club President at El Macero Country Club
"What makes The Rocks such a special place? The people, the facilities, the ambiance all contribute to the luster of The Rocks, but the strong management skills of Troon make everything work. From the great concierge team to the outstanding kitchen staff to the skilled maintenance team, Troon's efforts exemplify quality and focus on customer service. These efforts make return visits for Rocks owners a welcome and frequent occurrence.
Thanks to Troon for their attention to detail in ensuring that The Rocks continues to be a true "luxury" residence club."
-Bob Borzone, President of The Rocks HOA
"Troon Golf continues to provide all of the owners at The Rocks a 'First Class' experience and exceed our expectations! It is clear to us that the staff truly understands what Real Hospitality is all about and delivers consistently with over the top service!
The cross over benefits that Troon Golf provides us, (access to some great golf) is also unmatched in today's market!
One of the best decisions we have made at the club was to engage Troon Golf."
-Steven Rosen, V.P. Operations for Exclusive Resorts, LLC