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Troon Cares

Troon Cares

Kindness and caring are key foundational tenets of Troon and the Troon family of brands. To that end, and through the support of Troon and generous gifts from our associates, we have established the Troon Cares Associate Relief Fund to provide short-term assistance to help bridge the financial gap. The goal of this fund is to assist full -time associates experiencing significant financial hardship during challenging times caused by the on-going pandemic and/or other catastrophic events or hardships.

Our Troon Cares Associate Relief portal is designed to offer information about our associate relief program. If you are a full -time associate of Troon or a Troon company/brand and are facing a difficult situation, you can easily determine if you’re eligible for program assistance and apply online. And if you’re looking to support colleagues in need, there are many ways to make a contribution to the fund, including online.

Troon Cares

Apply

The Troon Cares Associate Relief Fund is here to help team members get through difficult situations that may happen from time to time. If you’re here and need help, we want to ensure that you have the information you need to effectively navigate the application process. Below you’ll find an overview of what is eligible for the program and a few FAQs that will help you apply.

When applying for a grant you will be REQUIRED to enter an employment ID.  Your Employment ID is a combination of a 3-character company identifier prefix and your employee number (which can be found on your paystub).  This grid has each company’s identifier. Please contact complianceoffice@troon.com with any questions.

How to apply, by brand:

For example, if you work for Troon, Troon Golf, Honours, Golden Bell or RealFood – your Employment ID begins with “TG_”, followed by your employee number located on your pay stub.  If your employee number is 9999, when applying for a grant, please enter TG_9999.

If you work for an Indigo Golf Partners location – your Employment ID begins with “IG_” followed by your 6-digit employee ID number located on your pay stub. For example, if your employee ID number is 199999, when applying for a grant, please enter IG_199999.

If you work for a Green Golf Partners location – your Employment ID begins with “GG_” followed by your employee number located on your pay stub.   If your employee number is 999, when applying for a grant, please enter GG_999.

If you work for an OB Sports location – your Employment ID begins with “OB_” followed by your company ID and an underscore, followed by your employee ID.   Both company ID and employee ID are located on your pay stub.   If your company ID is 49999 and your employee ID is ZZZZ, when applying for a grant, please enter OB_49999_ZZZZ.

If you work for a Premier Golf Centers location – your Employment ID begins with “PG_” followed by your employee code located on your pay stub.   For example, if your employee code is ZZZZ, when applying for a grant, please enter PG_ZZZZ.

If you work for a Cliff Drysdale Tennis location – your Employment ID begins with “CD_” followed by your employee number located on your pay stub.   Leading zeros are required if the number is not already a 4-digit number.  For example, if your employee number is 99, when applying for a grant, please enter CD_0099.

Applying FAQs

We’re here to help. If you are in a difficult situation and need assistance, the first step is to determine if you qualify for assistance from the Troon Cares Associate Relief Fund. Some questions to ask include: 1) Am I a qualifying associate? 2) Do I have a qualifying event? 3) Are my expenses eligible? While there is a vetting process to ensure eligibility for the program, the initial qualifiers are that simple. Let’s find out if you may be eligible based on these questions.

Current full-time associated employed directly by Troon and the Troon family of brands, (e.g. Troon Golf, Honours Golf, OB Sports, RealFood, Cliff Drysdale Tennis, Indigo Golf Partners, Premier, Green Golf Partners, and CADDIEMASTER).  Please note an associate must make less than $75,000 per year to be eligible for a grant.

Current eligible event(s) include:

  • Catastrophic Disasters
    • Flood
    • Hurricane
    • Typhoon
    • Tropical Storm
    • Ice Storm
    • Winter Storm
    • Wild Fires
    • Earthquakes
    • Nuclear Hazard/Pollution
    • Volcano
    • Disaster resulting from an accident on a commercial airplane, passenger train, bus, ferry (Common Carrier/Public Transportation)
    • Terrorism
    • War or Military Action Disaster
    • Infectious Disease Outbreak (Epidemic/Pandemic)
  • Personal Disaster
    • Tornado
    • Landslides/Mudslides
    • Sinkholes
    • House Fire
    • Home Damage (leaks or broken pipes)
  • Hardships
    • Domestic or Physical Abuse
    • Violent or Non Violent Crime
    • Short Term Illness, Car Accident
    • Death of an Employee
    • Death of a Spouse/Partner
    • Death of a Dependent
    • Death of Extended Family Member (E.g. Parent, Grandparent, Sibling, or In-Laws)
    • Denied Health Insurance Claim, Spouse/Partner Loss of Job/Income (Temporary)
    • Unscheduled Loss of Child Support
    • Unscheduled Loss of Alimony

Some examples of eligible expenses include:

  • Some examples of eligible expenses include
  • Food and clothing for disaster-related assistance
  • Basic household goods
  • Housing-related assistance, including, but not limited to, reasonable repairs, mortgage and rent payments
  • Basic transportation (not including routine maintenance)
  • Funeral expenses (for individuals not covered under Troon’s life insurance benefits)
  • Medical expenses (for treatment related to COVID-19)
  • Childcare related expenses
  • Disaster-related evacuation expenses

The following are examples of expenses that DO NOT qualify for assistance:

  • Legal fees, garnishments or expenses associated with divorce or custody cases such as loss of Alimony
  • Credit card or personal loan debt
  • Elective medical procedures, expenses or denied health insurance claims
  • Insurance premiums or items covered by insurance policies
  • Routine automobile/home repair or those due to deferred maintenance
  • Tuition

The event and expenses must have occurred after the applicant’s hire date and within twelve months of the eligible event’s occurrence. For short-term evacuation expenses related to a catastrophic disaster, an employee must submit the request for assistance within 45 days of the event’s occurrence.

Step 1 Click the apply button – Create an online account or log in (if you have already created an account) to access the application page, complete the application with the requested information.

Step 2 Submit your application – Complete the requested information and upload the required supporting document and submit for review.

Step 3 Breathe Easier – A grant specialist will review your application and contact you if more information is required.

Once your application is received you will receive a notification confirming your application has been submitted. If additional information is necessary to move forward you will receive an email outlining what documentation our team needs. Upon receipt of all supporting documentation a grant specialist will review and make a decision regarding your request. If approved, a grant distribution will be made based on your payment preference selected in the application. Check back daily to see the progress of your application as it moves through the review process.

Give

At some point in life, any of us may face a challenging situation and find ourselves in need of a helping hand. When you make a gift to the Troon Cares Associate Relief Fund, you are helping fellow associates to recover from times of crisis or personal disaster. Your donation makes a direct and lasting impact on the lives of those affected by hardship.

DONATE

Giving FAQs

E4E Relief is a wholly-owned subsidiary of Foundation For The Carolinas, a 501(c)(3) public charity. With more than a decade of experience serving clients across the United States, E4E Relief is the nation’s leading provider of employee disaster and hardship funds.

While gifts cannot be designated for a specific individual or event, they do guarantee funds are available to provide assistance to associates in need who meet the criteria of the program.

A donation to the Employee Relief Fund administered by E4E Relief may be tax-deductible, provided no goods or services were received in exchange for the donation. A gift acknowledgment will be provided for all gifts, $250 or more, made directly to the Fund via E4E Relief. Cash gifts, depending on the amount, may or may not require a receipt for tax purposes. Please check with your tax advisor for more information. To claim contributions made via payroll deductions, the donor should retain their pledge/sign-up form along with their final paystub or W-2 reflecting the deductions.

Gifts to the Relief Fund are voluntary and are not required to apply for assistance.

To make a gift by check, please make check payable to E4E Relief, listing Troon Cares ID #3768 on the memo line of your check.

Checks should be mailed to:

Troon Cares
c/o E4E Relief
220 North Tryon Street
Charlotte, NC 28202

For information about other ways to give, please contact E4E Relief Donor Services at 704-973-4564 or donorservices@e4erelief.org.